Yamaha Kawasaki Polaris Can-am Sea-Doo
Home
Showroom
   New Vehicles
   Pre Owned Vehicles
   Current Inventory
   We Buy Bikes!
   Finance Dept.
Shopping
   Shop by Catalog
   Shop by Category
   OEM Parts Finder
   Shopping Cart
   Your Account
Dealer Services
   Parts Department
   Service Department
   Engine Mods
   Suspension Mods
   Labor Rates
Dealer Info
   About Us
   About Grant
   Map/Hours
   Employment
Customer Corner
   LMS Blog
   Guest Book
   Photo Gallery
   Customer Survey
   Testimonials
Contact Us

Policies

Shipping and Handling

Free UPS Ground Shipping on all orders $99.00 and over. Any orders under $99.00 will have a standard shipping charge of $10.99. Oversize items as determined by UPS policies will be excluded from offer. (All International, including but not limited to Alaska, Canada, Puerto Rico, Hawaii and all PO Boxes are excluded from the free shipping promotion). Oversized or heavy items may have an additional shipping cost. We will notify you if there is an increase in the shipping charge of your order, prior to processing or billing your order.

For all orders that require additional payment for shipping you will be called and emailed within 1-48 hours for your approval. So please be sure to provide an accurate email address and phone number(s).

Delivery Time: All orders will be processed within 1-48 hours. If you do not receive notification of any delays via e-mail or by phone then the standard delivery time is 2-10 business days within the continental United States, Please allow additional time for shipments to Puerto Rico, Canada, Alaska, Hawaii, PO Boxes and for all International orders.

We will e-mail you with your UPS tracking number (if you provide us with your email address) within 24 hours of your shipment.

Back Order Shipments: If your order qualifies for free shipping and some items are out of stock. We can hold the order tell all items are in stock or ship whats available. If we ship your order and you are still waiting on back ordered items, the first shipment is free, the back ordered items will ship at the standard shipping rate, $10.99.


Returns and Exchanges

General: All returns must be postmarked no later than 20 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.

There is no returns on special orders, electrical, tools, and OEM parts.

Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 20% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.

Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.


Sales Tax

Sales tax is charged on instate orders if required by law.


Payment Methods

Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.


Backordered Items

Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.


Policies

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.


Secured Online Shopping

We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Dominion Enterprises.

Search our site:

Policies | Privacy | Terms | Site Map ©2010 Dominion Enterprises